Support & Contact Information
Need assistance? Our dedicated support team is here to help you 24/7.
Contact Channels:
When to Contact Us:
- Modify or cancel bookings
- Request help with payment issues
- Ask for travel advice or destination support
- Resolve service concerns or lost & found
Response Times:
- Emails: Within 24 hours
- WhatsApp: Instant or within 30 minutes
Tip: For quicker resolutions, provide your full name and booking reference in your message.
Related Articles
How to Edit My Contact Info After Booking
Made a mistake in your phone number or email? Here's how to fix it: Options to Update: Contact us via WhatsApp or email with: Booking reference Correct contact details Our support team will update your profile and confirm the change within 2–4 hours. ...
Is My Payment Information Secure?
Yes — your online payment on SinaiTaxi.com is 100% secure and encrypted. Security Protocols in Place: SSL Encryption: Your data is protected with 256-bit Secure Socket Layer encryption. PCI Compliance: We use only certified payment gateways that meet ...
Does Sinai Taxi Offer Cross-Border Transfers?
Yes — in select regions, Sinai Taxi supports international or cross-border travel between neighboring countries. Popular Cross-Border Routes: France ↔ Switzerland (Geneva ↔ Annecy) Georgia ↔ Armenia (on request) Requirements: Valid travel documents ...
Accessibility and Special Assistance
Sinai Taxi is committed to offering inclusive services for passengers with special needs. Available Assistance: Help with luggage and mobility at pickup/drop-off Wheelchair-friendly vehicle options in select locations Extra time provided for boarding ...
Multi-stop Journeys and Custom Routes
Planning a trip with multiple stops? Sinai Taxi offers full flexibility. How to Book: Use the “Notes” section in the booking form to mention stopovers. Or contact support to build a custom route itinerary. Examples of Use Cases: Stop by a hotel en ...